Kanafy.com – Return Policy
At Kanafy we stand behind our product with our 30-day satisfaction product guaranty. If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. If more than 30 days passed since your receipt of the product(s), we unfortunately can’t offer you a refund.
You may return new, unused, and unopened products in their original packaging within 30 days of delivery for a full refund. However, we do ask that you pay shipping for these returns. If the return is a result of our error, such as an incorrect or defective product, you will receive a full refund for the item. No refunds will be issued for products that have been opened or used.
Only regularly priced items may be refunded, unfortunately sale items cannot be refunded.
To return products, you must first call us at 1 (866) 256-4346 or email us at firstname.lastname@example.org to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product back to us. No returns of any type will be accepted without an RMA number.
After obtaining an RMA, all returns should be sent to:
468 N. Camden Dr, Second Floor, CA 90210
Beverly Hills, CA 90210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You bear the risk of loss during shipment.
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours of receipt. Please contact us at email@example.com within that time and provide detailed information regarding any product damaged during shipping. Please include a full description of the damages to the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.